Privacy Policy Information

Effective Date: October 3, 2026
Last Updated: October 3, 2026

Florida Zoo Alliance (“Florida Zoo Alliance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit floridazooalliance.org (the “Site”), contact us, make a donation, register for an event or program, subscribe to communications, or otherwise interact with us.

By using our Site or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our Site, and information we receive from service providers that help us operate our programs and services.

Information You Provide

Depending on how you interact with Florida Zoo Alliance, we may collect:

Your name, email address, phone number, mailing address, and other contact details.

Information submitted through contact forms, volunteer inquiries, sponsorship requests, membership forms, surveys, or program registrations.

Donation details, including donation amount, designation, transaction date, and donor-recognition preferences.

Event, educational-program, tour, or visitor-experience registration information, including attendee names and relevant logistical details.

Communications you send to us, including questions, feedback, requests, and correspondence.

Marketing preferences, such as whether you choose to receive newsletters, fundraising updates, event announcements, or other communications.

Information you choose to submit through social media pages, contests, fundraising campaigns, or online forms.

Payment Information

If you make a donation, purchase tickets or merchandise, register for a paid program, or otherwise submit a payment through the Site, payment information is processed by our third-party payment processor(s), such as [INSERT PAYMENT PROCESSOR, e.g., Stripe, PayPal, Square, Givebutter, Donorbox, or another provider].

Florida Zoo Alliance does not intentionally store complete payment-card numbers, CVV codes, or other full card-account credentials on its own servers. Please review the privacy policy of the payment processor used for your transaction.

Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as:

Internet Protocol (“IP”) address.

Browser type, device type, operating system, and device identifiers.

Pages visited, links clicked, referring and exit pages, and the date and time of your visit.

Approximate location derived from your IP address.

Website interactions, session information, and diagnostic data.

Information collected through cookies, pixels, web beacons, and similar technologies.

This information helps us operate, secure, improve, and understand use of our Site.

How We Use Information

Florida Zoo Alliance may use personal information for the following purposes:

To operate, maintain, and improve our Site, programs, services, and visitor experiences.

To respond to inquiries, requests, comments, volunteer applications, and other communications.

To process and acknowledge donations, purchases, registrations, memberships, sponsorships, and other transactions.

To provide receipts, confirmations, tax-related acknowledgments, and customer support.

To send newsletters, conservation updates, fundraising communications, event invitations, educational content, and other messages you request or permit.

To personalize communications and better understand community interest in our conservation, education, and animal-welfare work.

To plan programs, events, tours, and visitor services.

To monitor Site performance, analyze usage trends, troubleshoot technical issues, and protect the security of our Site.

To prevent fraud, unauthorized transactions, abuse, or other unlawful activity.

To comply with legal obligations, enforce our agreements, and protect the rights, safety, and property of Florida Zoo Alliance, our visitors, supporters, animals, staff, volunteers, and community.

How We Share Information

We do not sell personal information in exchange for money. We may share information as described below:

Service providers: We may share information with trusted vendors that help us run our Site and operations, such as website hosts, email platforms, payment processors, event-registration providers, customer-relationship-management systems, analytics providers, fundraising platforms, and security vendors.

Professional advisers: We may share information with accountants, attorneys, insurers, auditors, or other professional advisers when needed for legitimate organizational purposes.

Legal and safety reasons: We may disclose information if required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect people, animals, property, rights, safety, or security.

Organizational changes: If Florida Zoo Alliance undergoes a merger, reorganization, transfer of assets, or similar transaction, information may be transferred as part of that process, subject to applicable law.

With your direction or consent: We may share information when you request or authorize us to do so.

We do not share donor information with unrelated third parties for their own direct-marketing purposes without your consent.

Cookies and Analytics

Our Site may use cookies and similar technologies. Cookies are small files stored on your device that help websites function, remember preferences, analyze traffic, and improve user experience.

We may use cookies for:

Essential Site functions and security.

Remembering preferences or form information.

Understanding how visitors use our Site.

Measuring the effectiveness of communications, campaigns, or advertising.

Improving content, navigation, and visitor experience.

We may use third-party analytics and advertising tools, including [INSERT APPLICABLE SERVICES, such as Google Analytics, Google Ads, Meta Pixel, Mailchimp, Constant Contact, Wix, Squarespace, WordPress plugins, or similar services].

You can usually control cookies through your browser settings. Disabling cookies may affect certain Site features or functionality.

If you use Google Analytics, you may learn more about Google’s data practices and available controls through Google’s privacy resources. If you use Meta or other advertising platforms, those providers may collect information through cookies or pixels according to their own privacy policies.

Email and Text Communications

If you subscribe to our mailing list, make a donation, register for an event, or otherwise provide contact information, we may send you communications related to Florida Zoo Alliance, including updates about conservation, education, events, fundraising, volunteer opportunities, membership, and community initiatives.

You may opt out of promotional emails at any time by clicking the “unsubscribe” link included in the email or by contacting us at [INSERT PRIVACY EMAIL ADDRESS].

Even if you opt out of promotional messages, we may still send non-promotional communications when necessary, such as donation receipts, registration confirmations, transaction notices, safety notices, or responses to your direct requests.

If we send text messages, you may opt out by following the instructions in the message or replying “STOP,” where applicable.

Donations and Donor Privacy

We value the trust of our donors and supporters. Donation information may be used to process contributions, provide receipts and acknowledgments, maintain required financial records, communicate about the impact of support, and invite continued engagement with Florida Zoo Alliance.

Unless you instruct us otherwise, we may recognize donors in annual reports, event materials, websites, or other acknowledgment materials using the name provided by the donor. You may request anonymous recognition or changes to your recognition preferences by contacting us at [INSERT DONOR CONTACT EMAIL].

We do not sell, rent, or trade donor lists to unrelated organizations for their own marketing purposes.

Children’s Privacy

Our Site is intended for a general audience. We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent.

Some Florida Zoo Alliance programs, events, education activities, or visitor experiences may involve minors. When registration information about a child is needed, it should be provided by a parent, legal guardian, school, or authorized adult acting on the child’s behalf.

If you believe a child under 13 has provided personal information to us without appropriate consent, please contact us at [INSERT PRIVACY EMAIL ADDRESS]. We will take appropriate steps to review and delete the information where required.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information. These may include the right to:

Request access to personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of certain personal information.

Opt out of marketing communications.

Limit certain uses of cookies or online tracking technologies.

Ask questions about how your information is collected, used, or shared.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests. We will respond as required by applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Please use care when sending personal information online and do not send sensitive payment information through ordinary email or unsecured contact forms.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and donation records, comply with legal, tax, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and why it was collected. For example, donation and transaction records may be retained longer when needed for tax, audit, or legal compliance.

Third-Party Links and Services

The Site may contain links to third-party websites, social-media platforms, ticketing systems, donation pages, maps, videos, booking platforms, or other services that are not controlled by Florida Zoo Alliance.

This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, programs, legal requirements, or operations.

When we make changes, we will update the “Last Updated” date at the top of this page. Any changes become effective when the updated Privacy Policy is posted on the Site, unless otherwise stated.

If you have questions, concerns, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

Florida Zoo Alliance
Website: floridazooalliance.org
Email: info@floridazooalliance.org